Hideout | Sterling Silver

Returns 

• We offer free size or style exchanges within 30 days of delivery date of equal or lesser value within 30 days of delivery date (excludes Oomiay Fine pieces which have their own return policy HERE)
• To be eligible for a refund, your item must be unused, with tags and in the same condition that you received it. Please note a $5 restocking fee will be deducted from your refund amount for U.S. orders. International orders may be subject to a higher restocking fee.
• Access our hassle free return/exchange portal HERE or contact our happiness team with your order number at hello@oomiay.com
• Please return your item(s) within 7 days of creating the pre-paid label for a valid return

Natural Wear and Tear

Any jewelry made with copper such as .925 sterling silver, yellow and rose gold items can tarnish slightly over time given various skin oil types (since they are not solid gold pieces). Although this is caused by natural properties found in metals, our 3x dipped plating technique prolongs the process as long as proper jewelry care is taken :)

Heavy Gold+ Warranty

New Heavy Gold+ Oomiay pieces are covered with a 2 year warranty! If you experience any natural metal wear or crystal issue, please contact our happiness team with a description of the issue and pictures at hello@oomiay.com and we will help resolve the issue :)

Upon evaluation, we'll send a replacement - in the rare case if your item is out of stock, we will issue a full store credit value for the item.